Booking a removalist is one of those tasks that feels simple until you actually try to do it. Suddenly, you are staring at three different quotes—one charges by the hour, one is a fixed price, and the third is suspiciously cheap.

How do you know which one is the fair deal and which one will leave you stranded on moving day?

The difference between a nightmare move and a smooth one often comes down to the questions you ask before you book. This guide cuts through the jargon to help you compare quotes, spot the cowboys, and secure the right professional for your move.

Quick Summary: The "Smart Booker" Checklist

  • Compare Apples to Apples: Don't just look at the bottom line. Does Quote A include insurance while Quote B doesn't?
  • Check Accreditation: Look for AFRA (Australian Furniture Removers Association) members. They are held to strict standards of training and equipment.
  • Get it in Writing: Never rely on a verbal promise. Ensure the hourly rate, fuel levies, and "call out" fees are clearly documented.
  • Book Early: The best removalists are often booked out 4–6 weeks in advance, especially for Friday or weekend moves.

1. Comparing Quotes: Fixed Price vs. Hourly Rate

When you request removalist quotes, you will typically see two pricing models. Neither is "better," but they suit different moves.

The Hourly Rate

The removalist charges a set rate per hour for two (or more) men and a truck.

  • Best for: Local moves (same city) or small properties (1–2 bedrooms).
  • The Risk: If the crew works slowly or hits traffic, you pay more.
  • Key Question: "Is there a 'call out' or 'depot-to-depot' fee?" (Most removalists charge for the time it takes to get to your house and back to their base).

The Fixed Price

The removalist calculates the total volume of your goods and gives you a single, all-inclusive figure.

  • Best for: Interstate moves or large family homes (3+ bedrooms) where the inventory is clear.
  • The Risk: You generally pay a premium for the certainty. If you have less stuff than predicted, you don't get a refund.
  • Key Question: "Does this price include tolls, fuel levies, and difficult access fees?"

2. Insurance: The "Assumed Coverage" Trap

This is the most common misunderstanding in the industry. Do not assume your removalist automatically covers damage.

Most standard quotes only include "Public Liability" (if they damage your driveway or the neighbour's fence) and basic "Transit Insurance" (if the truck rolls over or catches fire).

They rarely cover your TV if they drop it.

What you need to look for:

  • Comprehensive Moving Insurance: This covers accidental damage to your goods during handling, loading, and unloading.
  • Check Your Own Policy: Some home and contents policies cover "goods in transit," but read the PDS carefully.
  • AFRA Members: Under the Financial Services Reform Act, only removalists who are Authorised Representatives can legally sell you insurance. If a non-accredited mover offers to "sell" you insurance, that is a red flag.

Resource: Read more about your rights and guarantees on the ACCC Consumer Rights page.

3. Red Flags: How to Spot a "Cowboy"

The Australian moving industry has a low barrier to entry—anyone with a truck can call themselves a removalist. Protect yourself by watching for these warning signs:

  • The "Cash Only" Deal: If they demand cash upfront or refuse to provide a tax invoice, you have zero legal recourse if they disappear with your furniture.
  • Mobile-Only Contact: reputable businesses have a physical address, a website, and a landline.
  • The "Sight Unseen" Lowball: A removalist who gives you a rock-bottom price without asking for a detailed inventory list or photos is likely planning to hit you with hidden charges on the day.
  • No Contract: You must have a document outlining the Terms and Conditions. This protects you as much as them.

4. Questions to Ask Before You Book

Once you have narrowed it down to 2–3 favorites, ask these specific questions to finalise your decision:

  1. "Do you use your own staff or subcontractors?" (Subcontractors can vary wildly in quality).
  2. "What happens if it rains?" (Do they have waterproof covers, or will they cancel?).
  3. "Are there extra charges for stairs, lifts, or heavy items?" (Be honest about your piano or pool table!).
  4. "What size truck will you bring?" (If they bring a truck that is too small and have to do two trips, who pays for the extra time?).

5. The "AFRA" Advantage

You will often see the AFRA logo mentioned. The Australian Furniture Removers Association is the industry body that regulates removalists.

Choosing an AFRA member isn't just about a badge; it means:

  • Their staff have undergone specific training.
  • Their trucks are regularly audited for safety.
  • They carry the correct Public Liability insurance.
  • They have a dispute resolution process if things go wrong.